We are dedicated to delivering the most reliable and professional service and support to CASE faculty and staff.
Services
We provide IT services and support to CASE faculty, researchers and staff.
- IT strategic and operational planning in support of CASE's mission
- Consultation on technology purchases for office use, for research and for Technology Fee proposals
- Acquisition, installation, configuration, maintenance and support of Microsoft Windows, Apple and Linux systems
- Application development and support, including business process redesign and automation
- Research and recommendations on systems, tools, policies and procedures
- Collaboration and coordination with FIU Division of IT on desktop support, instructional technology, network and IT security strategies as well as support issues
Team
Oscar Diaz
Systems Administrator II
Matthew Ficher
IT Generalist IIRafael Serrano Garcia
Systems Administrator IIMelissa Gonzalez
Student IntermediateEmily-Ann Issa
Systems Analyst II
Jose Mencia
Senior Systems AdministratorRayan Marrero Ramirez
Student IntermediatePablo Rodriguez
IT Generalist II
Jesse Salazar
IT Associate DirectorMichael Vidal
IT Generalist (Temp)
Contact Us
askit.fiu.edu - Identify yourself as CASE faculty/staff
casticnow@fiu.edu
305-348-2694
PC 318 - M-F 8:30 a.m.-5 p.m.